From an iconic brand, learn about Ritz-Carlton’s brand differentiator; authentic, personalized service that drives customer loyalty. In this one-day experience, you’ll learn ways to make every customer feel seen and valued through excellent customer service. You’ll hear real-life examples of how the Ritz-Carlton creates “wow” moments for customers and then have time to collaborate how these ideas would play out in your every day work. The seminar will also cover how to recover from service mistakes.